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| Question
1 |
| Please
enter the casino name? |
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| Question
2 |
| Contacts
name? |
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| Question
3 |
| Contact
phone number? |
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| Question
4 |
| Contact
address? |
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| Question
5 |
| Contact
fax number? |
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| Question
6 |
| Contact
email? |
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| Question
7 |
| Contact
mobile (cell)? |
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| Question
8 |
| When
do you expect to install the system? |
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| Question
9 |
| Has
the system been budgeted for? |
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Yes |
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No |
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Not
at Present |
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| Question
10 |
| How
much is your allocated budget for systems? |
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| Question
11 |
| Do
you have a current hardware supplier who you can
purchase PC's servers and peripherals from? |
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Yes |
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No |
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Not
at Present |
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| Question
12 |
| Do
you have a dedicated IT (systems) department? |
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Yes |
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No |
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Not
at Present |
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| Question
13 |
| Is
the casino part of a group? |
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Yes |
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No |
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Not
at Present |
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| Question
14 |
| If
the casino is in a group are you interested in the
system for all the sites? |
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Yes |
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No |
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Not
at Present |
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| Question
15 |
| How
many casinos are in the group? |
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| Question
16 |
| Do
you wish to share information across the group? |
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Yes |
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No |
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Not
at Present |
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| Question
17 |
| Is
there a head office location separate from the casinos? |
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Yes |
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No |
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Not
at Present |
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| Question
18 |
| Is
the casino a 24 Hour Operation? |
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Yes |
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No |
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Not
at Present |
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| Question
19 |
| Are
there any special requirements EndX would need to
know, such as specific legislation or data protection
laws specific to the country? |
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| Question
20 |
| Is
this a walk-in casino or do clients have to register
each entrance? |
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Yes,
walk-in casino |
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No,
each entrance is recorded at reception |
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| Question
21 |
| Do
you have Touchbet Roulette installed? |
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Yes |
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No |
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Not
at Present |
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| Question
22 |
| Are
you interested in our Club Assistant product? |
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Yes |
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No |
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Not
at Present |
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| Question
23 |
| Are
you interested in our Cage Assistant product? |
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Yes |
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No |
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Not
at Present |
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| Question
24 |
| Are
you interested in Marketing? |
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Yes |
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No |
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Not
at Present |
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| Question
25 |
| Are
you interested in our Player Tracking Assistant
product? |
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Yes |
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No |
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Not
at Present |
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| Question
26 |
| Are
you interested in our Surveillance Assistant product? |
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Yes |
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No |
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Not
at Present |
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| Question
27 |
| Are
you interested in our Catering Assistant product
(Food & Beverage, EPOS/Till Solution)? |
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Yes |
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No |
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Not
at Present |
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| Question
28 |
| Are
you interested in our Rota Assisant (Staff Scheduling
product)? If so how many staff do you currently
employ? |
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| Question
29 |
| Do
you register players for membership\loyalty\bonus\player
tracking systems? |
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Yes |
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No |
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Not
at Present |
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| Question
30 |
| How
many computer terminals/registration points will
you require? |
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| Question
31 |
| Do
you require point redemption booths/terminals (if
so, how many)? |
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| Question
32 |
| Approximately
how many people enter the casino per day on average? |
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| Question
33 |
| Do
you wish to capture portrait photo images of players? |
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Yes |
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No |
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Not
at Present |
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| Question
34 |
| Do
you wish to scan images of passports/id's or signatures? |
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Yes |
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No |
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Not
at Present |
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| Question
35 |
| Do
you wish to use passport swipe readers to automatically
register players based on OCR technology to read
information from passports or ID cards? |
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Yes |
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No |
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Not
at Present |
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| Question
36 |
| Do
you take payment or offer promotions at the casino
reception? |
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Yes |
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No |
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Not
at Present |
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| Question
37 |
| Do
you take foreign currency at the casino reception? |
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Yes |
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No |
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Not
at Present |
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| Question
38 |
| Do
you have tour groups where quick/mass registration
is required? |
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Yes |
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No |
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Not
at Present |
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| Question
39 |
| Do
you wish to print\personalise plastic cards with
photo image and player name? or will a volume printed
card be used? |
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Standard
pre-printed card |
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Personalise
each card at point of issue |
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Not
deicided yet or cards not yet in use |
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| Question
40 |
| Do
you give out welcome packages or use promotional
chips? |
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Yes |
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No |
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Not
at Present |
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| Question
41 |
| Do
you have any visit-based promotions (such as free
key rings or additional bonus points on 100th visit,
for example? |
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Yes |
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No |
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Not
at Present |
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| Question
42 |
| How
many membership or player loyalty type do you have
(e.g. Gold card, Silver & Bronze)? Please list
them? |
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| Question
43 |
| Please
list marketing information that you record (e.g.
favourite games played, favourite drink, favourite
sport etc)? |
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| Question
44 |
| What
player tracking grading system do you use? |
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Average
Bet and Time at Table (i.e. Expected Win, Earning
Potential or Theoretical Win) |
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Drop
Only |
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No
Automatic grading |
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| Question
45 |
| What
points systems do you use? |
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Comp
points and Bonus Points Generated |
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Comp
points only |
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Bonus
points only |
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Points
systems not used |
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| Question
46 |
| How
many Points redemption terminals would you require? |
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| Question
47 |
| Do
you have junkets? |
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Yes |
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No |
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Not
at Present |
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| Question
48 |
| How
many reporting terminals do you require? |
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| Question
49 |
| Do
you take deposits? |
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Yes |
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No |
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Not
at Present |
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| Question
50 |
| Do
you take debit\credit cards? |
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Yes |
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No |
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Not
at Present |
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| Question
51 |
| When
do you do the table soft count? |
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Same
Day |
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Next
Day |
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Multiple
times during the day |
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| Question
52 |
| How
do you process foreign currency? |
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Not
used |
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Buy\Sell
commissions |
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Different
Buy and Sell Rates |
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Hold
currency for redemption by same player only |
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| Question
53 |
| How
many cash desk areas do you have (include hard count
room, soft count room, chip bank, main bank etc)? |
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| Question
54 |
| How
many cashier windows do you have? |
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| Question
55 |
| Are
your table floats? |
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Rolling |
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Par
(brought back to starting level at end of session) |
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| Question
56 |
| Please
list the table types in use (e.g., Black Jack, Poker,
American Roulette etc.)? |
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| Question
57 |
| Do
you take tips? |
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Yes,
we enter tips as one figure |
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Yes,
we enter tips by each denomination |
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No
we do not take tips |
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| Question
58 |
| What
is your operating currency? |
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| Question
59 |
| Do
you wish to print a paper audit (use slips) for
all transactions? |
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Yes |
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No |
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Not
at Present |
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| Question
60 |
| Do
you issue winners cheques? |
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Yes |
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No |
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Not
at Present |
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| Question
61 |
| How
many gaming tables do you have in the casino? |
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| Question
62 |
| How
many pits do you have? |
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| Question
63
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| Do
you wish to use pit terminals? |
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Yes,
Touch Screen version |
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Yes,
Standard windows interface version |
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No,
not at present |
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| Question
64 |
| Do
you want the Casino IPad as a management tool? If
so how many? |
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